DGCA warns airlines against wrongly denying boarding to flyers; says action & fines to be imposed on erring carriers

NEW DELHI: Denying boarding to passengers holding confirm tickets — who report to the airport in time — will now cost airlines dear.
The Directrate General of Civil Aviation (DGCA) on Friday warned all Indian carriers that violating rules in this regard will “be viewed seriously and strict action will be initiated against the erring airline, including imposing financial penalties as per regulations.”
“It has come to the notice of this office that various airlines are denying boarding to passengers holding confirmed
ticket on a flight, although they have presented themselves for boarding within the time specified by the airline. This practice is extremely unfair to the passengers and brings a bad name to the aviation industry,” says a DGCA missive sent to all airline CEOs.
The regulator had long back framed rules to compensate passengers if they are wrongly denied boarding and in the event of flight cancellations and delays.
The civil aviation requirement (CAR) in this regard lays down the minimum compensation and facilities to be provided to a passenger in a situation when they are subjected to denied boarding, cancellation or delay in flight.
“Airlines are hereby directed to comply with the provisions of the CAR at the earliest opportunity available, preferably at the airport if the passenger has reported on time. Any non-compliance of the provisions of the CAR will be viewed seriously and strict action will be initiated against the erring airline, including imposing financial
penalties as per regulations,” airlines have been warned.

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